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We are the most dynamic and unique training force in the Trades.
Get connected with the right business coach for your team.
You’re most likely going to speak to Shannon, Chris, or Joe, so let them know what you need and how we can reach you.
We've designed this program to catapult you to your first $3 million and beyond.
This is the Big One. Our customized, comprehensive business plan. One-to-one.
Let's get your Growth journey started with learning that stimulates earning.
Custom programs designed for you to grow bigger, faster…and our coaches walk along side of you every step of your journey.
We might not always be able to connect, but we offer a variety of resources that you have access to whenever you need them.
The Firestarter Podcast hosted by Todd Liles and the Windshield Time podcast hosted by Chris Elmore.
Our e-books can add to your knowledge library and they're free to download
You can cue up some learning wherever you might be.
This is the King's Dominion. Todd Liles shares his thoughtful insights to help you grow your business.
Downloadable scrips for you to work from while you develop your own style.
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Korem ipsum dolor sit amet, consectetur adipiscing elit.
Korem ipsum dolor sit amet, consectetur adipiscing elit.
Korem ipsum dolor sit amet, consectetur adipiscing elit.
We are the most dynamic and unique training force in the Trades.
Get connected with the right business coach for your team.
You’re most likely going to speak to Shannon, Chris, or Joe, so let them know what you need and how we can reach you.
We've designed this program to catapult you to your first $3 million and beyond.
This is the Big One. Our customized, comprehensive business plan. One-to-one.
Let's get your Growth journey started with learning that stimulates earning.
Custom programs designed for you to grow bigger, faster…and our coaches walk along side of you every step of your journey.
We might not always be able to connect, but we offer a variety of resources that you have access to whenever you need them.
The Firestarter Podcast hosted by Todd Liles and the Windshield Time podcast hosted by Chris Elmore.
Our e-books can add to your knowledge library and they're free to download
You can cue up some learning wherever you might be.
This is the King's Dominion. Todd Liles shares his thoughtful insights to help you grow your business.
Downloadable scrips for you to work from while you develop your own style.
Business is Swordplay. It requires that you know the dance of persuasion, the sport of competition, and the combat of warriors
Our coaching programs are trusted by
The Coaches at Service Excellence will turn you into a master swordsman in the world of business
70%
Of early-stage and growth-stage CEOs use an executive coach.
60%
Of executives say soft skills are equally or more important than technical skills.
90%
Increase in leadership effectiveness following executive coaching.
15%
Of leaders reported an increase in goal attainment.
Your Accountability Partner provides a variety of tools and resources to propel you and your team.
You will connect in real-time. You will have exclusive access, and you will receive live industry coaching.
Our coaches worked in the Trades BEFORE they became coaches. They know your heartaches and your challenges.
You will have access to a private peer group where you can connect with members and share knowledge and information.
Template-driven budgeting tools that will make it easy for you to plan your Revenue and Profits, quarter by quarter.
This is our unique one-to-one coaching program. It’s truly unlike any other, which is why our clients grow an average of 31.7% per year.
Our coaches will direct coaching sessions to address the challenges that are uniquely yours. Then they’ll recommend practical solutions and actionable strategies.
Our coaches will enhance your leadership skills which will create a high-performing team. Our comprehensive training will ensure that everyone is aligned, motivated and working toward common goals.
Our international experts will collaborate with you to develop and implement a custom success plan that aligns with your specific business goals with measurable results.
Elevate your CSRs, techs, sales pros, and managers with weekly training sessions. Inspire your team with the skills, knowledge, and confidence so they can help YOU create a thriving business.
The coaches at Service Excellence will teach you how to excel in swordplay of business so that you can become the king of your category.
01
We begin by pairing you with a specific Service Excellence coach who will work with you one-to-one, both live and via weekly calls.
02
Your coach will also provide real-time training for your techs, salespeople, CSR’s, and your management team.
03
The plan that is developed for your company will be uniquely your own. It’s not something we pulled out of a file cabinet that was used for another company somewhere else. Your company is unique. Your plan will be, too.
Shane and Kim
Owners
“…the one on one attention that you get from your coach. You feel like everything is very personal. You don’t just feel like another one of these companies that are just one in the crowd of many.”
“I’ve gone through plenty of training courses during my 13 year career in the trades industry from warehouse helper to GM and every position in between. Nothing compares to SET Looking forward to the continued training and support as we take our team and customer service to the next level. LEARNING IS EARNING.”
Nicholas James Hartman
Meathead Movers, Inc.
“Had a fantastic couple of days training… I learned a whole lot about what I didn’t know and how to be a more effective salesman and manager. Service Excellence will be bringing their expertise to our organization and bring us to the next level. I highly recommend you check them out!”
Chad Whitman, Account Executive
HomeWorks Energy
“I own a pool service company in the Phoenix market. In less than 48 hours you have transformed my business and got me going in a much better direction.”
Dean Ouelette
Big Family Pools
“During our most recent company tech training meeting, I did the 100 pennies discussion. Toward the end of the training…I saw the lights come on in several people’s faces…it was nice to see them understanding. Thanks for the inspiration”.
Daniel Bremner
Mission Air
“I just finished the training. I am looking forward to taking some proven techniques to provide the best service I can to our customers. Well versed trainers and very engaging conversations. Looking forward to doing this again for a refresher!!”
Matt Johnson
Comfort Masters Heating & Air
“I thought you would get a kick out of these financials. We have (only) been in business a year and we hit 38% net profit last month.”
Chris Rounds
HVAC Precision
We’re here to help
“Your Accountability Partner” offers comprehensive business coaching and development tailored to the home services industry. The program focuses on achieving business goals, establishing accountability, and reinforcing skills through ongoing sessions and workshops.
Participants receive personalized coaching, regular performance reviews, and tailored training materials. The program includes an annual retreat and customizable weekly sessions to address specific business needs and goals.
“Your Accountability Partner” is specifically tailored for the home services industry, offering a structured and comprehensive approach to business development. Our expert coaches bring industry-specific knowledge and proven strategies to help you achieve your business goals efficiently.
The initial on-site engagement is a 2-day session with the entire leadership team to complete the “Your Success Plan” process, resulting in a 90-day action plan focused on goal traction, accountability, and critical meeting rhythms.
Weekly meetings occur 44 times per year, lasting 90 minutes each. These sessions are led by your Accountability Partner, focusing on addressing weekly issues to gain traction and progress.
Detailed pricing information is available on our website’s pricing page. The cost varies based on the specific needs and goals of your business. Please contact us directly for a personalized consultation.
To get started, fill out the application form on our website or contact us directly to schedule an initial consultation. Our team will review your application and discuss the next steps.