How Do You Leverage Your Talent?

Service Excellence workshops are designed for three immersive days of learning so that you can increase your earning. We’re NOT going to hand you a bunch of workbooks and show you a bunch of videos and send you home.

Our coaching programs are trusted by

An Investment In People and Uptime

Say goodbye to the days of under-performing team members and unhappy employees. Our coaches have decades of industry experience to take your technicians from average joes to stellar service people.

Learning For Everyone

We have workshops specifically for each member of your team-and no, we’re not just repurposing a bunch of materials from one of the other workshops.

Measurable Impact

For more than 13 years, CSRs have closed more sales, techs have earned more income, and owners have grown their businesses because of our workshops.

Target Transformation

You always have the best of intentions…but you’re just not very good at implementing new systems and new ideas. That’s why we’re here.

2024

Workshop Series

Our workshops are evidence-based framework for peers to exchange experiences and best practices to creatively solve problems.

Sales Series

Helping Sales Reach Their Full Potential

Do you want to close more sales? Do you want to learn how to deal with difficult customers? Do you want to avoid sounding like a used-car salesman?

Tech Series

Helping Techs Reach THeir FULL Potential

You need to be an effective communicator, a skilled craftsman, and you need to book more of your current service calls. We’ll show you how.

Management Series

Helping Customer Management Reach THeir FULL Potential

If you can create great chemistry in your team, would that be helpful? If we can teach you how to improve your leaderships skills, would that be helpful?

Customer Service Series

Helping Customer Service Reach THeir FULL Potential

It’s time to stop fumbling phone calls so that you can book more business. And about that pesky person on the other end of the line, we’ll teach you how to deal with that in a positive way.

Don't See What You're Looking For?

Personality profile training, club membership… Workshops can be held privately, for one company, allowing everyone on your leadership and management team to come out better, stronger, and armed with tools to help them truly step into leading and managing without the frustrations.

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What Makes Our Workshop Different

Our workshops are available in two formats: at your HQ or Servextra HQ. Both classes feature identical information and yield the same benefits.

Proactive Approach

Instead of reacting to situations, we create proactive plans with strategies to make your business run more efficiently and more profitably.

Personalized Training

Team members with different functions receive information and solutions specific to their gig, not some cookie cutter thing we pulled off the shelf.

KPI Driven

If you don't measure what you're doing, you're making it more difficult to be successful. You need to quantify most everything that your business does. We'll show you how.

People First

If you truly listen to the customer, and honestly communicate with the customer, you're creating the opportunity to have a repeat customer. Who doesn't want that?