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In today’s episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. discuss the slow season that trades businesses experience in the winter and how you can best combat it! If you’re looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!

 

Chapters:

00:00 – Introduction and Greetings
12:19 – Navigating the Slow Season
17:16 – Understanding Customer Attitudes
19:13 – Managing Company Fears and Anxieties
21:56 – Avoiding Hibernation and The Technician’s Attitude
22:49 – Introduction and Bear Analogy
25:13 – The Slow Season and Springtime Wake-Up
26:11 – Avoiding Hibernation Mode
27:37 – The Contagious Nature of Attitude
28:58 – Following Your Process and Maintaining a Positive Mindset
31:32 – The Impact of Effort and Attitude on Company Culture
38:22 – Adapting to the Slow Season
43:23 – Conclusion and Contact Information

 

Key Takeaways:

1) The slow season in the home service industry brings a change in attitudes for customers, companies, and technicians.
2) Customers may believe that it’s not urgent to get work done during the slow season and may have other expenses to prioritize. This is an additional objection you’ll have to solve for.
3) Companies may experience fear and anxiety about generating revenue and keeping their employees busy during the slow season.
4) Technicians should avoid hibernation-like behavior during the slow season and stay proactive in finding work and improving their skills. You must maintain a strong work ethic and positive attitude during the slow season.
5) Continue to follow your processes and don’t change your mindset.
6) Attitude is contagious and affects customer interactions company culture. Be mindful of this!

 

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The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you’d like to talk deeper on this subject and others, use Chris or James’ contacts below!

Chris Elmore: 254-733-7109 or [email protected]

James Walker: 254-230-5266 or [email protected]

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