Your privacy is very important to us, and the following will inform you of the information that we, Service Excellence Training, may collect from you and how it is used. By using our website, https://www.servextra.com/, you are accepting the practices described in this policy.
What Data We Collect and Why We Collect It
We may collect non-personal information, such as a domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, your operating system, what brought you to our Website, and which of our web pages you have accessed.
For a better experience on our site, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email, and postal address.
When you provide your mobile phone number, you consent to receive text messages (SMS) from Service Excellence Training regarding appointment reminders, service updates, and promotional offers. Message frequency may vary; message and data rates may apply. Check with your mobile carrier for details.
We do not share or sell your mobile phone information or opt-in data with third parties for marketing or promotional purposes. The information that we collect will be used to contact or identify you. We only retain collected information for as long as necessary to provide you with your requested service. Any data we store is protected using commercially acceptable security measures to prevent loss, theft, and unauthorized access, disclosure, copying, use, or modification.
We do not sell or share your phone number with third parties for marketing purposes. Data is only shared with service providers necessary for business operations (e.g., SMS delivery).
Information Use
We use the collected information primarily for our own internal purposes, such as:
- Providing, maintaining, evaluating, and improving our services and Website
- Fulfilling requests for information
- Providing customer support
Opting Out
To stop receiving text (SMS) messages, simply reply “STOP” to any message you receive, and no further messages will be sent.
To stop receiving emails, please use the “Unsubscribe” link in the footer of our emails.
You may also contact us directly at (512) 645-1038 to request removal from SMS, email, and phone communications.
Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once received.
If we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted. You can verify this by looking for a closed lock icon at the bottom of your web browser or checking for “https” at the beginning of the web page address.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform specific jobs (e.g., billing or customer service) have access to personally identifiable information. The computers/servers storing personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a small piece of data stored on a visitor’s hard drive that helps us:
- Improve your access to our site
- Identify repeat visitors
- Save login information for convenience
- Track and target user interests for a better experience
The use of cookies is in no way linked to any personally identifiable information on our site.
Sharing
We will not sell or provide collected information to outside third parties for mass email marketing purposes.
We may disclose personal information and/or an IP address when required by law or in good faith belief that such action is necessary to:
- Cooperate with investigations of unlawful activities
- Comply with legal processes
- Protect and defend the rights or property of our Website
- Identify persons violating the law or misusing our Website
Please keep in mind that any personal information you disclose online (e.g., via email, discussion boards, or other public areas) can be collected and used by others. If you post personal information publicly, you may receive unsolicited messages from third parties.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible online.
Links
This Website may contain links to other sites. We are not responsible for the content or privacy practices of external websites. We encourage users to review the privacy policies of any site that collects personally identifiable information.
Surveys and Contests
From time to time, we may request information via surveys or contests. Participation is voluntary, and you may choose whether to disclose this information. Information requested may include:
- Contact information (name, shipping address)
- Demographic information (zip code, age)
Contact information will be used to notify winners and award prizes. Survey information helps us improve our Website and services.
Consent
By using this Website, you consent to the collection and use of your information as specified above.
If we make changes to our Privacy Policy, we will post updates on this page. Please review this page frequently to stay informed about:
- What data we collect
- How we use it
- Under what circumstances we disclose it
You should review the new Privacy Policy carefully to understand any changes in our practices.
If you believe we are not abiding by this privacy policy, please contact us immediately:
Service Excellence Training
142 Cimarron Park Loop, Ste E
Buda, TX 78610
512-333-4133
For more information, please see our Terms & Conditions.
