Home Services Business Coaching

We work with you to create a fully-custom, strategic plan; then we walk alongside you to ensure that your plan is implemented.

Our coaching programs are trusted by

Tell Us About Who You Are And We'll Show You How We Can Help

Service Excellence clients grow an average of 31.7% a year. That’s triple the national average. Our coaches are fully qualified in HVAC, plumbing, electrical, and related home-service industries. Our success model for your company includes our design of a customized, strategic plan that addresses every area of your enterprise, from your field technicians to your office staff to your senior leadership.

Sales Staff

Do you seek a higher close rate?

Customer Service

Are you fumbling too many phone calls?

Technicians

How do you ethically upsell?

Business Owner

How do you grow bigger, faster?

Coaching for your sales Staff

Boost Lead Generation. Uncovering new leads and closing them is perhaps the most critical component of improving your profitability.

Our coaches will train your sales representatives to boost gross margins. You’ll see dollars-per-sale climb to new heights.

Referral leads will increase.  
Marketing leads will increase. 
Your profitability will improve.

Our methods elevate conversion rates to above 90% on referral leads and above 60% on marketing leads. We will teach your team how to generate more leads and close more sales.

Combine this with having the best CSRs in town and you’ll need an armored car to drive your deposits to the bank each evening.

Coaching for Top-Quality Customer Service Representatives

Close More Calls; Improve Your Profit

We believe the first step in growing your business is to have the best Customer Service Representatives (CSR) team in town. Your CSRs are the first point of contact with your customers. If they don’t get it right, the rest doesn’t matter.

Our coaching and training programs help you evaluate your CSRs, then we teach fundamental Customer Service practices; you will see improved conversion rates.

Your dispatchers will make certain the right technician is paired with the right technician for each service call.

Your CSRs will be taught how to level out the shoulder seasons.  You will no longer leave money on the table.

Training Your Technicians to be Their Best

How to Ethically Increase Your Average Ticket

It’s critical that your technicians are talented and proficient, but that’s not all that is demanded of them. They must also have exceptional people skills and better-than-average sales skills. They will be called upon to make spontaneous decisions based on information that may not have been gathered in the phone call to the CSR.

Our coaches have decades of experience in the home service verticals, so whether your technicians are unclogging drains or matching shingles, they will be proficient and efficient. We’ll also teach your technicians how to elevate the close rate of service agreements to 50% or more.

Then we’re going to train your technicians to ethically increase your replacement leads to a minimum of one out of every six service calls. It’s time that your techs quit leaving money on the table.

Industry Coaching and Training for Business Owners

Grow Bigger, Faster

Scientifically-proven profiling techniques allow us to accurately forecast what you are about to face. We’ll introduce you to data-driven metrics and help you set achievable goals so that your business will climb through the levels of success like they were rungs on a ladder.

Our coaching and training programs help you evaluate your CSRs, and then we teach fundamental Customer Service practices. You will see improved conversion rates.

New challenges emerge as a company reaches higher heights. Our coaches can guide you through the biggest challenges you will ever face.

Clarifying workplace culture, determining business plans and goals, and helping you grow your company, Service Excellence is with you every step of the way.

Don't just take our word for it.

Chris Rounds
Owner

“Best sales training I’ve ever had! Last week I had a 82% close rate and $26k and didn’t sell one system and ran one demand call. These numbers 100% reflect the sales training I received from you guys.”

Find the right COACHING journey for you

My Kings of Tomorrow

If your business has yet to eclipse the $3 million mark, then My Kings of Tomorrow is for you.

My Kings of Tomorrow offers access to 7 programs that will lift your company to the next level.

Includes:

your accountability partner

We will design a custom, strategic business plan that we will help you implement, 1-1.

We’re not going to send you a bunch of learning aids and hope you read them. We’re not going to give you a cookie-cutter plan that we used for another business. We walk alongside you in order to help you achieve your goals.

Includes:

Not sure where to start? see us in action

Join us for an immersive three-day workshop at our HQ.

Hear From Our Clients

“Chris and Todd give you the proper motivation and the most excellent sales training techniques. I just finished taking the sales series a week ago and I feel more confident in myself and I am prepared to take on the sales call hurdles now. You want to be more successful with you job? You want to increase your income? If you are invest in the class, more importantly invest in yourself!”

Joel Warsham
Comfort First Heating and Cooling

“I took a 2 day CSR class and it was awesome! I had been a CSR for appliance repair companies in the past for about 12 years. I started a job working for an electrician a few months ago and he had me take this class. It was great! I learned a lot of new ways to handle customers and how to deal with objections. We had a lot of hands on training and role playing”.

Amanda Engleberg
Holmdel, New Jersey

“The last 2 days have challenged & motivated me and my future will have amazing rewards due to what they have taught me. If you are in sales, new or old, I promise you this will be an investment you will smile about till the day you meet your maker. Gentlemen – Thank You.”

Shane Ward
Olsen Superior Plumbing

“I own a pool service company in the Phoenix market. In less than 48 hours you have transformed my business and got me going in a much better direction.”

Dean Ouelette
Big Family Pools

“I thought you would get a kick out of these financials. We have (only) been in business a year and we hit 38% net profit last month.”

Chris Rounds
HVAC Precision

“During our most recent company tech-training meeting, I did the 100 pennies discussion. Toward the end of the training…I saw the lights come on in several people’s faces…it was nice to see them understanding. Thanks for the inspiration”.

Daniel Bremner
Mission Air

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