What big idea will you and your team take from this training series:
“Cost comparison and four ways of thought.”
Submitted in class – 10/24/12
Kyle Berger is a service technician for an HVAC Independent Contracting Company called 72 Degrees Heating & Cooling located in Sanford, NC. Kyle provided the Service Excellence Training team with the great video testimonial from above about his experience at Service Excellence Training’s classroom training event. Kyle Berger is learning as a service technician, that he has to understand his personality type as well as his client’s in order to effectively interact during a service call. After his experience as a service technician at the training series, Kyle said, “The thing I liked most was the DISC profile. I liked learning my strengthens and weaknesses.” When we effectively learn our personality type and how to effectively converse with a client based on their personality type, then we can grow service excellence and be more effective in the field.
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Kyle Berger said that he believes learning this insightful training during his experience at the training series will help him, “be a lot more productive service technician.” This is the kind of confidence that we love to hear from our independent contractors! Here at Service Excellence Training, we love turning your learning into earning!
Kyle also provided the Service Excellence Training team with some wonderful written answers about his experience as a service technician at Service Excellence Training’s training series. These statements answer the big idea that Kyle will take with him from the training series, the aspect he liked most about the training series, and answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.
What big idea will you and your team take from this training series:
“Cost comparison and four ways of thought.”
What did you like most about this training series:
“Learning about yourself through the DISCover Profile.”
